Services

 

Veterinary Services  :  Customer Support  :  CRM Implementation and Training  

Technical Marketing  :  Regulatory Support  :  Recruiting  

 

Veterinary Services  - Don't have a vet on staff?  We do!

• We have the answers to tough inquiries
• New ingredient investigation, formula development (we work with a qualified nutritionist for these services)
  
• Pet health and nutrition 

Customer Support

• Email and telephone inquiries
• Development of FAQs for customer support staff
• Training of customer service staff
• Protocols for handling inquiries or adverse event reports

CRM Implementation

• Customization of a CRM tool, development of  CSR responses, and training team on the use of tool, allowing our clients to greatly improve their customer interactions and tracking

Technical Marketing

• Text for packaging, brochures, websites
• White papers, technical briefs, articles for publication
• On-going web marketing through social networking and management of misinformation

Regulatory Support

• Packaging review for regulatory compliance
• Product registration
• Review and resolution of regulatory non-compliance issues